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   Program Summary      


Mediserve offers the most comprehensive array of equipment maintenance programs in the industry.  From our standard Technical Equipment Coverage (TEC) offering, through our premier Managed Technical Equipment Coverage (M-TEC) program, featuring on-site administrative and technical support, there is a creative Mediserve solution to assist you in managing your equipment maintenance more efficiently and economically.


Benefits of Program

   Cost Savings - Eliminates the duplications and cost-inefficiencies that can occur with multiple service  contracts from various manufacturers.  If your facility is using a variety of equipment maintenance contracts, you can realize a substantial savings by consolidating your equipment maintenance protection under the program.  Some clients have recognized savings up to 25%!
   Guaranteed Budget - Allows you to predict your maintenance costs, on a fixed budget, by providing full reimbursement regardless of actual expense.  You never have to worry about "going over budget" on any equipment covered by the program.
   Management Control - Receive a detailed monthly report on all your maintenance activity, including department and individual unit costs.  The report increases your ability to monitor and project both equipment and vendor performance, as well as repair costs.
   Comprehensive Protection - Provides complete protection for the cost of parts, labor, travel, overtime and rental of substitute equipment.  Coverage can be applied to any department of your facility that incurs equipment maintenance costs.
 
Reimburses for damage caused by electrical and mechanical failure, human error, power fluctuations and consequential loss (such as air conditioning failure).

Reimburses for labor and parts on equipment repairs performed by your in-house personnel.


In-House Technical Support

Innovative maintenance insurance programs can also help build or enhance your technical engineering capabilities.  Take advantage of the following ways to use this versatile management and administrative tool:
   Expand your current in-house technical support programs without making substantial new investments in development.
   Strengthen the level and quality of the support services that you provide to your in-house "customers".
   Enhance the reputation and acceptance of your biomedical engineering organization.
   Attract and retain the most qualified technical staff by supporting a satisfying professional working environment.


At your option, our plan can include:

   Complete cost of parts, labor, travel, and overtime (including holidays).
   Planned maintenance inspections.
   Repairs due to any electrical or mechanical failures, errors, or negligence.
   Rental of substitute equipment.
   Reimbursement of labor and parts for in-house service work.
   Direct reimbursement of outside suppliers.
   Optional Coverages.
   Your choice of service hours.
   Account Executive program.
   Computerized repair history reports to identify problem areas in support of regulatory reporting requirements.
   Engineering support for repair/replace decisions, future equipment purchase evaluation, and alternate sourcing for servicers and parts.